Buying

How do I order online?

To order please go to Monkey Mates' store section of the website. In the store you can browse and preview our range of products. When you've found an item you wish to purchase simply click on the "add to basket" button and the item will then be added to your shopping basket and you can continue to browse other items and add to your order. Once you are satisfied that you have finished shopping you can proceed to the checkout to complete your order. At this point you can verify your order, shipping information, billing and make payment. On completion of the transaction you will receive an e-mail confirming your order.

How can I pay for my order?

All payments are carried out through WorldPay. You can pay for your order with any major credit card or debit card including Visa, Mastercard, Switch, Solo, Delta and Visa Electron.

Is this website secure?

Any personal information you give us will be protected. Payments you make are secure transactions carried out by WorldPay using SSL (Secure Sockets Layer) encryption. WorldPay has a long track record of successfully carrying out secure payments and handles millions of transactions every day.

^ Top

Shipping

Where in the World do you ship to?

We ship items to location Worldwide. UK orders take up to 14 days to process and despatch. Europe, USA and Canada take up to 21 days to process and deliver. The rest of the world up to 28 days process and deliver.

How much will shipping cost?

Cost of shipping varies depending the number of the items being shipped and the country the items are being shipped to. UK delivery is FREE.

Has my order been shipped yet?

Shipping times are from time of despatch not order and that it may take up to 14 days to despatch your order depending on our stock levels. UK orders take between 3-5 days to arrive from despatch. International orders may take up to 3 weeks. If we perceive that there will be any additional delay in fulfilling your order we will notify you by e-mail. We like happy customers so we will alway do our best not to let you down!

^ Top

Garments

So tell me about styles and sizes

Women's Monkey T-shirts are Fit Crew Neck T-shirts available in sizes XS, S, M, L, XL.

XS = Extra Small, UK dress size 8, US dress size 4
S = Small, UK dress size 10, US dress size 6
M = Medium, UK dress size 12, US dress size 8
L = Large, UK dress size 14, US dress size 10
XL = Extra Large, UK dress size 16, US dress size 12

Men's Monkey T-shirts are available in sizes S, M, L, XL.

S = small, to fit chest size 36 inches
M = medium, to fit chest size 38 to 40 inches
L = Large, to fit chest size 42 inches
XL = Extra Large, to fit chest size 44 inches

How should I wash my garment?

We would like to say carefully! Machine wash on a cold setting. Wash dark colours separately. Do not iron the print. Some slight shrinkage may occur.

I want that one but it's out of stock

Monkey Mates keep a limited quantity of printed garments in stock. As monkeys we are used to swinging from trees and eating fruit so are a bit new to this whole selling T-shirts thing and are going to be a bit cautious at least to begin with. We aim with much of our revenue to expand our range as soon as possible but will definitely do reprints too.

So if there is an item that's out of stock let us know what you want and we will do our utmost that it is back in stock soon.

^ Top

Returns

What is Monkey Mates' policy on returns?

We want you to love what you order. If you're not satisfied with your purchase, please contact us info@monkeymates.com to discuss return, exchange or refund. We DO NOT accept returns without prior agreement.

All returns must be in the original condition that you received them in.

If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please include your invoice with the return.

All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period.

If you have any other questions about returns please feel free to e-mail us info@MonkeyMates.com

^ Top

Retail Locations

Where can I buy in the outside world?

Nowhere just yet. We are currently negotiating with retail outlets in the United Kingdom and the United States. We will let you know more soon.

I would like to sell Monkey Mates in my store

Fantastic! We are glad you like what we do. Please feel free to e-mail us info@MonkeyMates.com to discuss your requirements.

^ Top

Privacy Policy

What is Monkey Mates' privacy policy?

Monkey Mates respect your right to privacy. We collect only information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, e-mail address, shipping address and billing address. We do not store your credit card information.

Monkey Mates may from time to time run competitions or other promotions. If you participate, we may request your name, mailing address, e-mail address and other information in order to administer the promotion and notify winners.

Monkey Mates reserves the right to update this privacy policy at anytime.

Children's Online Privacy Protection Act (individuals under 13)

Monkey Mates is committed to protecting the safety of children online. In compliance with the Children's Privacy Protection Act of 2000, Monkey Mates will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If Monkey Mates receives actual knowledge that a subscriber is under 13 years of age, MonkeyMates will eliminate all personal information relating to this subscriber from our files.

^ Top